Microcom 428TM Manual do Operador Página 203

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428TM Operator’s Manual - 880042-0141 11-1
Chapter 11: Troubleshooting
11.1 Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
Verify that the power cord is connected to the printer, as well as the AC outlet.
Verify that the printer power switch is in the “ON” position.
Verify that the AC outlet is functioning properly.
Contact your Service Representative.
The printer has no communication:
Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
Verify that the host communication port is functioning properly.
Verify that the printer and the host serial parameters are set exactly the same.
Verify that nothing else is configured on the same port.
Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
Clean the print head.
Print head may need to be replaced.
Contact your Service Representative.
The print does not align to my media:
Verify that the media contains some sort of registration mark.
Verify that the printer is received proper formatting instructions.
Verify that nothing is blocking the internal registration mark sensors.
Contact your Service Representative.
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